BagoSphere PH Inc. • Philippines
As Director and Head of Operations and HR at BagoSphere, Tippi Fernandez plays an active role in strategy formulation and execution. She heads the operations team on the ground who work together to solve youth unemployment in the Philippines. It was when she joined BagoSphere in 2013 when she deeply realized that there truly are solutions out of poverty, having seen firsthand how BagoSphere’s training program dramatically transformed students’ lives. Tippi has 15 years’ working experience in the corporate world. She took on various management roles in both the banking and BPO industries. She was Head of HR of Bank Victorias in the Philippines that catered to SMEs and micro-entrepreneurs. She was responsible for HR strategy and operations in preparation for its scaling. As part of the bank’s management team, she was also highly exposed to sales and marketing, audit, credit and collections. In the BPO field, she briefly managed recruitment operations at Convergys. She streamlined recruitment operations as the team employed hundreds of agents per month. She was also an instructor at Berlitz-Japan and taught business communication and technical writing in the University of St. La Salle. In both educational institutions, she received awards for teaching excellence and customer service. Tippi graduated with distinction from La Salle’s Psychology program.